Return Policy.

If you are not completely satisfied for any reason, you may return your purchase to us for store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

How To Initiate A Return

To return an item, please email customer service at prettybitsink@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided, and mail your return to the following address:

Pretty Bits Ink

Attn: Returns

[RMA #]

4 Willie Circle

Tolland, CT 06084

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. .

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A $15 restocking fee will be charged for all returns

  • Sale items are FINAL SALE and cannot be returned

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[Phone Number]

prettybitsink@gmail.com

Upon receipt by our warehouse team, returns will be processed within 7-12 business days with the refund posting back to your original method of payment.

EXCHANGES:

If you would like to make an exchange, we ask that you place a new order for the item you want before returning the original item. This ensures that we have the item in stock and that it will ship immediately. You can then return your original item for a refund in the manner describe above.